Shipping policy

At Clawset, we take pride in ensuring your order arrives safely, promptly, and with care โ€” because your pet's happiness is always our priority. ๐Ÿ’›

Processing Time

All orders are processed on the same business day after payment confirmation. Our warehouse hours are Mondayโ€“Friday 09:00โ€“18:00 WIB and Saturday 09:00โ€“12:00 WIB. Orders placed on Sundays, national holidays or outside these hours are processed on the next business day.

Once your order ships, you'll receive an email with your tracking number and courier details.

Shipping Options & Delivery Time

We work with trusted courier partners to ensure a smooth and reliable delivery, straight to your doorstep:

  • Paxel Same Day โ€“ arrives the same day (Jabodetabek)
  • Paxel Next Day โ€“ arrives the following day
  • JNE โ€“ estimated delivery time is shown at checkout

Shipping costs are calculated automatically at checkout based on your address.

๐Ÿšš Free Same Day delivery within Jabodetabek, with no minimum purchase. The latest shipping promos are shown in the banner at the top of the website.

Note: Delivery times may vary during holidays, promotional periods, or due to courier delays.

Shipping Area

Orders placed on our website ship to anywhere in Indonesia. ๐Ÿ‡ฎ๐Ÿ‡ฉ

To buy from outside Indonesia, please contact us on WhatsApp (+62 823-1572-2540). Our team will help you with your order and its delivery. ๐ŸŒŽ

Order Tracking

Once your order has shipped, you'll receive a tracking number by email. You can also track your parcel on our Track Order page, right to your doorstep.

Damaged or Missing Packages

If your order arrives damaged or incorrect, or doesn't arrive within the estimated timeframe, please contact our Customer Care team within 3 days of receipt, with photos and an unboxing video. Any loss caused by Clawset or the courier will be replaced 100%.

๐Ÿ“ฉ Customer Care (10:00โ€“18:00 WIB):
WhatsApp: +62 823-1572-2540
Email: contact@fashionwisevenue.co.id

Our Commitment

We value your trust and always strive to provide a seamless delivery experience โ€” from checkout to cuddles. Because at Clawset, every package carries a little bit of love. ๐Ÿ’›